Airport Management & Customer Care
Duration
10 Months
Prerequisites
Age
17 – 27 Years
About the Course
This career-focused program is tailored for individuals who aspire to take on dynamic roles at airports and in airline customer support. As air travel expands globally, the demand for well-trained professionals who can manage airport operations and deliver excellent customer service is on the rise.
The course is a blend of aviation operations knowledge and essential customer interaction skills, preparing you for a variety of front-line and operational roles in both domestic and international airports.
What You’ll Learn
The program emphasizes real-world knowledge of how airports function—along with training in effective communication, grooming, and customer relationship management—so you can confidently work in a fast-paced, professional environment.
01
Airport Structure & Terminal Operations
Erminal & Infrastructure Overview
02
Airport Security Procedures & Safety Protocols
Airport Security & Safety
03
Airline Customer Service & Communication Techniques
Customer Service Excellence
04
Baggage Handling & Passenger Assistance
Baggage & Passenger Services
05
Airline Ticketing & Check-in Procedures
Ticketing & Check-in
05
Airline Ticketing & Check-in Procedures
Ticketing & Check-in
06
Airport Codes & Flight Scheduling
Scheduling & IATA Codes
07
Handling Complaints & Conflict Resolution
Conflict & Complaint Management
08
Soft Skills, Grooming, and Interview Readiness
Soft Skills & Grooming
Eligibility Criteria
Candidates must have completed 10+2 in any stream (Arts, Science, or Commerce) or hold a 3-year diploma from a recognized technical board.
Eligibility Criteria
Candidates must have completed 10+2 in any stream (Arts, Science, or Commerce) or hold a 3-year diploma from a recognized technical board.
Course Highlights
Focused training on airport operations and aviation customer care
Learn to work confidently in a high-security, time-sensitive environment
Master essential soft skills and professional etiquette
Get familiar with airport codes, flight logistics, and ground services
Develop confidence in handling passengers and resolving queries
Participate in mock interview sessions and communication workshops
Placement support provided after course completion
Fast-track learning option available for early finishers
Industry Overview
Aviation:
Master essential functions such as flight services, passenger coordination, baggage processing, and learn the protocols of ground handling. You’ll be prepared for positions across domestic and international airlines, airport service agencies, and airport terminals.
Hospitality:
Get a comprehensive view of hotel management, from front desk to food & beverage. This opens up career pathways in hotels, cruise liners, catering services, and more.
Tourism:
Dive into the dynamic world of travel planning, tour operations, and destination management. Learn to work with travel companies, tourism boards, and vacation planners, as tourism continues to be a significant contributor to the global economy.
India is the third-largest domestic aviation market and the aviation sector in India has shown substantial growth, with a 15 per cent YoY increase in total air passengers handled at Indian airports reaching 37.6 crore in FY24. The number of operational airports in the country has doubled from 74 in 2014 to 157 in 2024
Source investindia.gov.in
Career Opportunities
